Job Description

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Job Summary

$42,758 - $66,196 / year or higher DOQ + Full-Time County Benefits

Performs responsible work maintaining records for the Department's record management system which includes entering data within a required time frame, creating records and files, and accurately retrieving statistics and information.

Responsibilities

• Answers public information requests, Freedom of Information Act (FOIA), regarding police records; reviews and redacts

documents, videos, photographs, etc., while ensuring compliance with all applicable laws and guidelines.

• Enters information into the Incident-Based Reporting (IBR) system; creates police files, records, documentation and dispositions;

maintains police records in accordance with laws and Library of Virginia retention schedule.

• Conducts research for administrative and public reports; performs directed analysis; drafts sections of reports for data collection.
• Issues insurance reports, solicitation permits, and taxi permits; collects fees, records transactions, and issues receipts.
• Answers telephone, screens/transfers calls, takes messages, and dispatches over radio; greets visitors and callers; directs inquiries

to proper source, and answers questions within context of policies and procedures; obtains factual information from citizens.

• Retrieves files and information for officers and staff; ensures files are signed in and out; performs background checks and

VCIN/NCIC checks, and reports and supplements reviews.

• Types form letters and reports; reads, sends and responds to emails; navigates internet and local intranet; notarizes documents.
• Participates in the evaluation of equipment and various office supplies; performs minor maintenance of equipment.
• (Administrative Coordinator II) - performs routine coordination in one or more Police Records functional areas; has two years of

administrative and/or records technician experience with the County or equivalent.

• (Administrative Coordinator III) - performs routine coordination in all Police Records functional areas; maintains various databases

and provides routine and complex reports to include analysis and recommendations. Has three years of experience as an Administrative Coordinator II.

• Performs other duties as assigned.

Qualifications:

Any combination of education and experience equivalent to a high school diploma or equivalent, including or supplemented by course work in administrative support technology; some experience in responsible administrative support work.

• Prior FOIA experience preferred.
• Must possess reliable transportation to work site(s).
• Knowledge of office practices and procedures; data entry, computer operations, and automated record keeping; correct business

English, spelling, and punctuation.

• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services

and evaluation of customer satisfaction.

• Skill in operating general office equipment, word processing equipment, microcomputers and scanning equipment, as required to

accomplish the work assigned; using word processing, spreadsheet, database and scanning software.

• Ability to prioritize, organize, and perform work independently and meet deadlines; take minutes and transcribe accurately at a

reasonable rate of speed; provide guidance to other staff members as needed; monitor the daily developments and progress of work performed and to modify or initiate corrective action as appropriate; work with other employees and the public in a courteous and effective manner; proofread, research files and logically organize information; make accurate mathematical calculations; follow complex oral and written instructions; communicate effectively both orally and in writing; work accurately and rapidly; learn, interpret and communicate the policies, procedures and services of the Department; maintain complex records and ensure their confidentiality.

Click here for full . Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email HR.Recruit@jamescitycountyva.gov.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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