Job Title: Detail Manager Reports to: Territory Manager Nature of work: Under limited supervision, the Detail Manager effectively communicates with customers and employees to determine the type of service necessary and the time needed for completion. The detail manager is responsible for quality control and output of the detailing & wash departments. Also manages all necessary product inventory and equipment needed to perform the required duties. Typical Duties: * Helps maintain a safe and organized workspace * Communicates with Service Advisors and Technicians to facilitate auto-placement * Communicates with the Service Advisor regarding detail services, repairs, and estimates for time completion * Performs vehicle drop-off inspection, recommends maintenance & documents existing damages * Identifies, manages, and orders all detailing department products & equipment * Facilitates and conducts all detailing department duties * Performs other duties as requested Knowledge, Skills & Abilities: * Demonstrates extreme attention to detail * Ability to analyze written and verbal instructions * Ability to write, present and respond to customers and staff members in a professional manner * Ability to manage, train and support other detailing and shop assistant personnel Ability to handle high-stress situations
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