Job Description

Job Description

Build your career in group travel and become an essential part of a team delivering seamless air travel experiences for meetings and events. You’ll help keep programs organized, accurate, and running smoothly from launch through post-event follow-up.

As a Group Air Coordinator in our Group Travel team, you coordinate group air program setup, reporting, and day-to-day logistics so travelers and stakeholders have a consistent experience. You serve as a key point of contact across clients, travel advisors, and internal partners while managing timelines, documentation, and updates throughout the program lifecycle.

Job responsibilities

• Coordinate group air program intake, setup, and implementation to support a timely, accurate launch.
• Serve as a primary liaison between clients, travel advisors, and internal teams to support smooth collaboration.
• Schedule and lead client working sessions to review required intake details and align on timelines and next steps.
• Partner with internal teams to confirm testing readiness and establish a go-live date.
• Monitor bookings, registrations, and traveler activity to support accurate program execution.
• Track arrivals and departures and maintain real-time logistics visibility for stakeholders.
• Create and maintain organized program documentation in shared collaboration spaces.
• Generate and manage arrival/departure and other client-requested reports (including risk-related reporting as needed).
• Perform quality control on reports (e.g., traveler identifiers, contact details, ticketing status, and service fees).
• Provide clear status updates to stakeholders and coordinate follow-ups on pending items.
• Complete post-event follow-up within one week to gather feedback and identify improvement opportunities.

Required qualifications, capabilities, and skills

• High school diploma or equivalent.
• Must have 3+ years of experience in the travel industry.
• Intermediate to advanced proficiency with a global distribution system (GDS) and/or self-booking tools.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Strong written and verbal communication skills and the ability to resolve internal and external customer issues.
• Strong time management and multitasking skills, including comfort working across multiple screens/tools.
• Ability to work independently while contributing effectively as part of a team.

Preferred qualifications, capabilities, and skills

• Experience supporting group travel, meetings, or event-related travel programs.
• Experience creating reference guides or training materials to support consistent service delivery.
• Experience assembling and interpreting client data reports to support clear stakeholder communication.
• Experience supporting routine invoice and accounting-related requests.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

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