Job Description

Job Summary:

The Inbound Call Center Representative is responsible for handling helpline calls, performing accurate data entry, and supporting daily clerical operations. This role requires professional communication skills to assist callers effectively and maintain smooth office functions.

Responsibilities:

• Answer inbound calls and record client contacts.
• Transfer calls or assist callers as needed.
• Complete daily data entry and voicemail follow-up.
• Prepare mailings, labels, packets, and copies.
• Track supplies, organize deliveries, and maintain the work area.
• Support training materials and other office tasks.

Required Skills & Certifications:

• High School Diploma or GED.
• 2+ years of communication skills.
• 2+ years of data entry experience.
• Ability to complete Medicare-related training.

Preferred Skills & Certifications:

• Call center experience.
• Additional education or related experience.

Special Considerations:

• Must maintain professional and accurate communication at all times.
• Work environment requires handling sensitive client information.

Scheduling:

• Full-time, 40 hours per week.
• Onsite work required.
• Interview process includes phone and in-person stages.

Job Tags

Full time, Work at office

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