Job Description

IT Systems Support Analyst

Location: New Castle, WY – Onsite

Salary: $80K–$85K

We are seeking an IT Systems Support Analyst to provide hands-on technical support for users and systems at a refinery location in New Castle, Wyoming, as well as support several smaller pipeline sites throughout the region.

This is a highly hands-on role supporting both traditional IT and operational technology (OT) environments . The ideal candidate has strong end-user support experience, solid Microsoft/Azure fundamentals, basic networking knowledge, and is comfortable working onsite in an industrial/refinery environment.

Key Responsibilities:

• Provide onsite and remote end-user support, troubleshooting, PC imaging/deployment, hardware, software, mobile devices, printers, AV, and VoIP
• Support Azure and on-prem Active Directory in a hybrid environment
• Perform Level 1 networking support, including VLANs, connectivity troubleshooting, and basic subnetting
• Assist with server/storage, network hardware, cabling, data centers, network closets, and other physical infrastructure
• Support IT and OT systems in a refinery/industrial environment
• Track incidents and requests through ServiceNow and create Knowledge Base Articles/documentation
• Partner with network, infrastructure, operations, and engineering teams to troubleshoot and resolve issues
• Maintain hardware assets, system documentation, equipment inventories, and network information
• Participate in an on-call rotation for after-hours support

What We’re Looking For:

• 3+ years of IT support/infrastructure experience
• 2+ years troubleshooting Microsoft Windows environments
• Experience with Azure and on-prem Active Directory
• Basic networking knowledge, including VLANs, subnetting, and connectivity troubleshooting
• Strong troubleshooting and problem-solving skills
• Detail-oriented with strong documentation/KBA skills
• Excellent customer service skills with the ability to work patiently and professionally with end users
• Comfortable working in a refinery/industrial environment and following strict safety procedures
• Ability to participate in an on-call rotation and respond onsite when required
• Must be able to work onsite in New Castle, WY

Relocation: Candidates interested in relocating are welcome to apply; however, relocation assistance is not provided.

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