Junior IT Support Technician (Hybrid) Job at We Solve Problems, Beverly Hills, CA

YkRqSFV5QXA0T1pxK2x3Ti9ibjE2VHd2VWc9PQ==
  • We Solve Problems
  • Beverly Hills, CA

Job Description

(Hybrid – 60% Remote, Based in Los Angeles)

Make an impact. Grow your career. Have fun doing it.

At WSP, our mission is simple: make our clients exceptionally happy and empower them to succeed . As a Junior Helpdesk Technician, you'll play a key role as the first point of contact for our clients, keeping their technology running smoothly.

This isn't a siloed helpdesk role. You'll get hands-on experience across a wide range of IT systems, mentorship from senior engineers, and support to earn industry certifications—all while working in a flexible, collaborative environment.

What You'll Do

  • Be the first point of contact for client support (phone, email, tickets).
  • Troubleshoot desktops, networking, Microsoft 365, and common business apps.
  • Deliver a great client experience by solving issues quickly—or escalating when needed.
  • Assist with projects (on-site and remote).
  • Keep tickets updated and documentation tidy.
  • Collaborate with a team that values learning, efficiency, and innovation.

What You Bring

  • Strong problem-solving and communication skills.
  • Ability to explain tech clearly to non-technical people.
  • Familiarity with Windows, macOS, Microsoft 365, and networking basics.
  • Eagerness to learn and grow in the fast-paced MSP world.
  • Reliable transportation.

Bonus points if you have: helpdesk/MSP experience, CompTIA A+/Network+, or knowledge of RMM/ticketing systems.

Why You'll Love Working Here

  • Flexibility: 60% remote work, limited commute.
  • Balance: No on-call, no overtime.
  • Growth: Paid training, certification exams, and career paths to senior or specialized roles.
  • Support: Company MacBook, friendly and collaborative team.
  • Benefits: Full Gold PPO Health Insurance + 401K with 4% safe harbor matching.

Ready to Start Your IT Career?

If you're the kind of person who loves solving problems, helping people, and learning new tech every day, you'll fit right in at WSP. Apply today and take the next step in your IT journey.

Job Tags

Full time, Remote work, Flexible hours

Similar Jobs

Bobcat Transport

CDL A Owner Operators - Terminal-to-Terminal Job at Bobcat Transport

 ...dedicated lanes and plenty of miles available. No SAP drivers at this time. Pay & Benefits ~$3,500$4,200 weekly take-home , depending on lanes and how you run ~ Same-day / 24-hour quick pay available ~ Free trailer rental ~ Huge fuel discounts ~ Plate... 

Sylvan Learning - Columbus, OH

SAT/ACT Test Prep Instructor - Dublin Job at Sylvan Learning - Columbus, OH

 ...curriculum and given the tools to teach in a small group setting. You will provide personalized instruction in Reading, Math and SAT/ACT prep. Students of all levels will need assistance on material ranging from Algebra to Calculus as well as reading. Evening and weekend... 

Buckeye Mountain

Technical IT Support Specialist - Jacksonville, FL Job at Buckeye Mountain

 ...The Role We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk you understand systems well enough to triage a network issue, interpret a monitoring... 

Confidential

Unverisity French Teacher Wanted Job at Confidential

French Teacher Wanted for University in Hangzhou City 1.French or Belgian ONLY 2. Around 8 teaching periods per week without office hours,90 mins for each period,(128 periods per semester,90 mins for each period)3.Monthly salary:BA 11K before tax ,MA13K before tax... 

The Boutique COO

Virtual Assistant / Operations & Administrative Support Expert Job at The Boutique COO

 ...Who We Are The Boutique COO works with business owners and founders who are looking to...  ...administrative support, and or executive assistant roles. You have your own clients or past...  ...deadlines Fluidly providing a variety of virtual assistant services such as scheduling,...