Job Description

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Join us at New Directions Mental Health , a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower Medical Assistants like you to make a difference in the field of behavioral health. We are committed to improving accessibility while raising the standard of care.

As a Prescriber Medical Administrative Assistant (Medical Assistant) , you'll be an essential part of our clinical support team. Your responsibilities will range from providing prescriber and site support, managing patient calls, and managing appointment scheduling, to assisting in telehealth troubleshooting and administrative tasks for providers. You'll play a key role in coordinating patient care, handling prescription authorizations, and contributing to our commitment to excellent customer service. This position offers a diverse set of challenges and opportunities for professional growth in a dynamic, patient centered environment.

Key Responsibilities:

• Coordinate care between patients and providers.
• Schedule patient appointments and obtain prior authorizations.
• Collect copays and call in prescriptions to the pharmacy as needed.
• Manage medication authorizations and maintain a medication logbook.
• Download prescription monitoring reports daily for review.
• Answer phones and respond to patient inquiries with professionalism and accuracy.
• Guide patients through telehealth appointment troubleshooting.
• Assist providers with administrative tasks and support clinicians in managing waitlists.
• Train new team members and perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• CPR certification, or willingness to become certified through an accredited program.
• Experience in insurance verification, preauthorization, and scheduling for multiple providers.
• Proficiency with EMR systems, medical terminology, and basic clinical pharmacology.
• Preferred experience in a medical office or call center setting.
• Familiarity with HIPAA regulations and multiline phone systems.
• Patient-focused with strong communication skills, both written and verbal.
• Ability to work well in a team, especially in high-stress situations.
• Detail-oriented and highly organized, with a desire to excel in a fast-paced environment.
• Preferred experience working with patients suffering from anxiety and depression.

Explore the Advantages of Joining Our Team:

• Enjoy competitive salary and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
• Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize patient care.
• Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
• Play a pivotal role in reshaping behavioral health, with your efforts directly improving patient lives.
• Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
• Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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