Job Description

Classification Title:

IT CRM Systems Analyst I

Classification Minimum Requirements:

Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Job Description:

UF Information Technology (UFIT) is currently seeking an entry-level Salesforce Administrator to join Applications, Development, and Integrations (ADI), a unit within UFIT.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

The Constituent Relationship Management (CRM) Team within ADI is responsible for the campus-wide, enterprise Salesforce org which is used by a wide variety of offices to manage and enhance support provided to students, staff, and faculty. The offices use Salesforce for a wide range of case management scenarios, event management, and communications as well as for unit-specific business processes. Salesforce integrates closely with other enterprise systems such as the enterprise human resource system, the student information system, and other campus-wide systems. On the CRM Team we strive to be nimble yet stable and to help offices be more efficient and effective in how they serve the members of our university community.

As an entry-level Salesforce Administrator, this position will play a vital role helping to support and expand the enterprise Salesforce org. We are looking for a proactive individual who can help us continually improve and enhance the the platform working with other team members to gather requirements and feedback and to design best practice solutions. This position will also interact with our campus-wide user base including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with an understanding of the Salesforce platform and a desire to continue learning. This position should be comfortable liaising with users and enjoy learning new business processes to translate them into technical solutions.

Some key responsibilities and characteristics of this position are:

• All aspects of user management, including new user setup/deactivation, roles, profiles, permissions, public groups
• User support tickets and cases
• Identifying and gathering requirements from users and stakeholders
• Salesforce configuration changes, including (but not limited to): Flow Builder, fields, page layouts, record types, custom settings, dashboards, and reports
• Monitoring user adoption
• User training and the creation of training materials

About UF Information Technology 

Led by Senior Vice President and CIO Elias Eldayrie, the nine departments comprising UFIT are: Academic Technology; AI² Center; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.

About the University of Florida

One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville. 

Exceptional Benefits

UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.

Expected Salary:

$53,000 – 60,000; commensurate based on education and experience.

Required Qualifications:

Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Preferred:

The ideal candidate will possess the following education, experience, and skills:

• A proactive attitude towards platform enhancements
• A desire to implement best practice solutions
• Availability and responsiveness to questions
• Excellent relationship-building skills and the ability to liaise with stakeholders at all levels
• Gathering requirements and proposing technical solutions
• Training users and creating training materials
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Experience implementing Salesforce configuration changes, including (but not limited to): automation, fields, page layouts, record types, custom settings, dashboards, and reports
• Demonstrates enthusiasm for continued personal/professional development
• Experience with Salesforce or other Constituent Relationship Management systems.

Special Instructions to Applicants:

Work visa sponsorship is not available for this position

This is not a remote work position and is located in Gainesville, FL.

Applicants are required to submit the following with their application:

• Cover Letter
• Resume
• List of professional references with contact information (Minimum of 3 with one from a previous or current supervisor)

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:No

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