We are seeking an experienced Senior Technical Support Specialist to provide hands-on end-user support in a fast-paced manufacturing environment. This is an immediate hiring need and a long-term contract-to-hire opportunity supporting a large, complex user base.If your skills, experience, and qualifications match those in this job overview, do not delay your application.Key ResponsibilitiesProvide Tier II/III end-user support for a global workforce and onsite.Troubleshoot and support Windows 11, desktop/laptop hardware, iOS devices, iPads, and iPods.Manage and document incidents, requests, and resolutions through ServiceNow.Support network-connected devices and end-user computing environments.Assist with device ordering, deployment, refresh cycles, and end-of-life hardware projects.Provide Audio/Visual support for conference rooms, town hall meetings, and collaboration technologies.Support Microsoft Teams and Logitech video conferencing solutions.Travel between site buildings as needed, and provide occasional on-call support during approved outage situations.Qualifications5+ years of technical support experience in a complex enterprise environment.Demonstrate proven experience supporting across multiple technologies.Strong hands-on experience with Windows 11 and end-user hardware support.Manufacturing experience preferred, ideally within a regulated environment.Associate's or Bachelor's degree preferred.Certifications preferred, including CompTIA (required preference), Networking certifications, and ITIL.Experience with ServiceNow ticket management is highly preferred.Must live within a reasonable commuting distance of the work site.Dependable attendance and punctuality required; schedule begins at 7:30 AM with an 8.5-hour shift including lunch. xhyhwjd This role is ideal for a customer-focused IT professional who enjoys hands-on support, project work, and driving a high-quality end-user experience.
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