Job Description

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains. Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences. Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.

Job Description

Responsible for Sales and service of wine, spirits, beer and other beverages in the restaurant. Interacts successfully with all guests to maintain positive relations, assists with personalized recommendations, and performs wine service in a timely manner. Promote and support staff adherence to service standards in the Restaurant, Bar and Events. Participates in interactive wine tastings and other beverage related experiences for guests. Maintains a high degree of product knowledge regarding our beverage selection and assists the Wine Director in providing staff education. Assists in organizing, maintaining and inventory of the beverage storage areas.

Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

ESSENTIAL FUNCTIONS

• During meal service periods, helps the guests with selection and service of wine and spirits. With dual goals of guest satisfaction and increased beverage sales.
• Maintain complete knowledge of:
• All Wine, beers and spirits selections available in Restaurant, Bar, Pool Bar and Private Dining.
• Designated glassware and garnishes for drinks.
• All menu items, preparation method, ingredients, garnishes, presentation.
• Daily menu specials, 86'd items.
• Restaurant, Bar layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
• P.O.S. and manual system procedures.
• Correct maintenance and use of equipment.
• All department policies/service procedures.
• Employee Handbook.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. 
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.
• Assist in overseeing the maintenance of wine storage areas, quality of coffee beverages, cleanliness of the barista area. 
• Responsible for developing and presenting beverage education presentations at the pre-service meetings. One subject per week.
• Assist in ensuring that the staff is adhering to all beverage service standards, including wine by the glass pouring standards, helping to keep costs in line.
• Assist in daily maintenance and organizing beverage storage areas. 
• Assist in beverage inventories. 
• Assist Wine Director in preparing, updating and presenting wine education modules to staff and guests.
• Participate in and support hotel and company efforts towards sustainability and environmental initiatives
• Perform other duties as directed, developed or assigned.

The starting range for this position is $25.00. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

QUALIFICATIONS

Required

•  High School graduate
•  Minimum of 21 years of age to serve alcoholic beverages
• Successful completion of Certified Sommelier level in the Court of Master Sommeliers, CSW or WSET Level II
• 5 years experience as a fine dining server, captain, sommelier, Maitre d’ or equivalent.
• Ability to satisfy communication standards in English with guests, management, and co-workers to their understanding.
• Knowledge of foreign and domestic wine with emphasis on California, French and Italian wines.
• Food handling certificate
• Responsible Beverage Server certificate

 
Desirable

• College degree, Hotel/Restaurant Management
•  Previous experience as a Wine Steward, Sommelier or equivalent.
• Ability to communicate in Spanish and French. 
• Certification of previous training in liquor, wine and food service.
• Any previous culinary training.
• Certification in alcohol awareness program.
• Certification in CPR
• Knowledge of Computerized P.O.S., preferably SMS
• Previous guest relations training.

 
SKILLS
Required

• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding in person and by telephone.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.
• Ability to lift and carry 50 lbs.
• Ability to stand and walk for up to 12 hours.
• Ability to think clearly and remain calm under pressure, making sound and logical decisions quickly.
• Ability to enforce resort’s standards, policies and procedures with Restaurant/Bar staff.
• Ability to prioritize work assignments, delegate work.
• Ability to direct performance of Restaurant/Bar servers and bartenders follow up with corrections where needed.
• Ability to motivate Restaurant/Bar service staff and maintain a cohesive team.
• Ability to ascertain and assist management in staff training needs and provide such training.
• Ability to be a clear thinker, analyze and resolve problems, exercising good judgment.
• Ability to focus attention on details.
• Ability to suggestively sell menu items, beverages and wines.
• Ability to input and access information into P.O.S. system.
• Ability to exert physical effort in transporting equipment and wares.
• Ability to endure abundant physical movements in carrying out job duties.
• Ability to ensure security and confidentiality of guest and hotel information.
• Ability to work without direct supervision.
• Ability to anticipate and understand guests’ service needs.
• Ability to ascend and descend stairs.
• Ability to work nights, weekend and holidays 

Desirable:

• Artistic talent.
• Computer training, preferably in Excel, Word, Adobe InDesign, Google Workplace and P.O.S.
• Conversant in additional languages.

PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. 
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Occasional need to stand for long periods of time.
• Lifting/carrying up to 20 lbs. frequently and 30 lbs. occasionally.
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
  

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. 

For more information: auberge.com

Connect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge

GLE Operations LLC is an Equal Opportunity Employer, M/F/D/V. GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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