Job Description
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Title: Treatment Coordinator
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Scope of Position: The Treatment Coordinator is responsible for presenting individualized Treatment plans to patients & ensuring all of their questions & concerns are taken care of. They also track Unscheduled Treatment daily & follow-up with patients who did not schedule treatment.
Essential Duties/Responsibilities:
• Present & go over Treatment plans with patients for Case Acceptance.
• Ensure the Unscheduled Treatment Report is up to date daily.
• Check out patients.
• Call patients & follow up on their Unscheduled Treatment.
• Follow Tower scripts & tools to provide the best communication and customer service. • Rotate End of Day / Pre- Close
• Input OOP Estimate on appointment & notify patient in advance of their OOP expense. • Make sure doctors’ schedules are filled
• Track unscheduled treatment on spreadsheet & follow up with patients.
• Track daily acceptance & unscheduled treatment in spreadsheet.
• Provide Treatment estimates.
• Assist in answering phones, when needed.
• Other duties as assigned by Business Office Coordinator.
Required Skills/Abilities:
• Consistent, professional dress, & manner
• Friendly, upbeat personality with a smiling face
• Excellent written & verbal communication skills
• Good time management skills & ability to multitask
Education/Experience:
• High School Diploma, or equivalent, required.
• One to two years of experience working in a dental office, preferably in a treatment or sales related role.
Supervisory Responsibilities: N/A
Work Conditions: This position will perform duties under normal office working conditions, including the prolonged use of a computer, office equipment, and working in close proximity to others. Essential physical requirements may include standing, walking, stooping, typing, and lifting up to 25lbs.
Disclaimer: Savannah Dental is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Compensation is commensurate with experience. Applicants receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. If you need accommodation for any part of the employment process because of a medical condition or disability, please call (912)355-8812 to speak with human resources.
Acceptable Background and References Required.
Equal Opportunity/ DFWP
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