Call Center Representative (Remote) - Federal Law Enforcement - Texas and Florida Job at Universal Strategic Advisors, Florida, FL

YmpmS1ZTUWc2dUJuL0Y0Ty83YjM3RDhx
  • Universal Strategic Advisors
  • Florida, FL

Job Description


US Advisors is seeking   Call Center Representatives (remote)  to support a federal law enforcement client in a 24/7 mission-critical contact center environment . Representatives will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. 

Responsibilities
  • Answer and track high-volume inbound calls in a federal contact center
  • Document calls and prepare detailed reports in government systems
  • Conduct database and open-source intelligence (OSINT) research
  • Route and escalate calls according to operational procedures
  • Maintain accuracy while handling sensitive or law-enforcement related information
  • Other duties, as assigned 
Requirements

Required:
  • 3+ years of call center or contact center experience  
  • Associates Degree 
  • Proven ability to multitask simultaneously communicating and inputting data 
  • Strong written and verbal communication skills 
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 
  • Experience in handling sensitive information 
  • Ability to work in a 24/7 operational environment, including nights and weekends
Preferred:
  • Experience operating in  federal, DHS, ICE, or law enforcement environments .
  • Prior experience supporting contact/call center environments.
  • Experience with 24/7 operational environments.
Compensation
The expected hourly rate is $21- $23

Additional Information
  • Client: Federal law enforcement agency
  • Clearance Requirement: Must be eligible for Public Trust clearance
  • Work Schedule: Full-time, remote (work from home) position supporting 24/7/365 operations
  • Start Date: Immediate upon background approval
About US Advisors
US Advisors is a professional services firm providing  mission support, analytics, and compliance solutions to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions.
We value creativity, integrity, and collaboration—and we’re looking for professionals who bring those same qualities to every project.

Equal Employment Opportunity Statement

US Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

Job Tags

Remote job, Hourly pay, Full time, Work at office, Immediate start, Work from home

Similar Jobs

Bestica

Registered Nurse - IMC Job at Bestica

 ...Central line care/management, Peripheral Line Care/Management, PICC line management & Starting and maintaining IVs *Medications Skills...  ...-Additional Skills: Triage, ICP, Conscious Sedation, and Charge Nurse Experience. Certs: CCRN, TNCC, and CPI. JOB DETAILS: -RATIOS: 1:... 

Caliber Recruiting Group

Audit Manager- Local CPA Firm and Advisory Practice Job at Caliber Recruiting Group

 ...Springs, GA location. If you have had it with your "Big 4" or 10 firm not providing the promotion potential you feel you need, and or...  ...sheets, this could be a great opportunity. Top ranked local boutique CPA firm with less than 100 employees, is growing through new client... 

Babylist

Senior Social Media Manager Job at Babylist

 ...What the Role Is This role sits on the team that owns Babylist's day-to-day social presence, focused on social video: the content that carries the brand on TikTok and everywhere else short-form video lives. We're already the largest baby brand on TikTok at 1. 4M followers... 

NATIVE SUN CONSTRUCTION

CDL Dump Truck Driver Job at NATIVE SUN CONSTRUCTION

 ...CDL Dump Truck Driver We are looking for an experienced CDL Dump Truck Driver with heavy equipment operation skills to support civil, utility, and earthwork projects in the Grand Junction area. The ideal candidate is equally comfortable hauling material behind the wheel... 

micro1

Statistician Job at micro1

 ...Role Title: Statistician Role Type: Contractor Location: Remote micro1 is selecting Statistician to contribute expert knowledge to a customer project focused on advancing data-driven solutions. In this role, you'll apply your expertise to help train next-generation...