Job Description

Req ID: 486302

Welcome to Love's!  We are looking for experienced Contact Center Representatives to provide exceptional customer service, Roadside Service dispatch, and initiate sales to a wide range of clients. Contact Center Representatives are instrumental in creating an environment of service excellence that transcends service levels commonly experienced in the industry. Come be a part of a fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner. * This position requires representatives to be onsite at our Memorial Road location. Training will occur over three weeks, Monday through Friday, from 8 a.m. to 5 p.m., starting August 19th. The shift will be overnight from 10 p.m. to 7 a.m., with a pay differential provided.*

Job Functions:

• Delivers exceptional customer service by addressing all questions, complaints, and inquiries with utmost courtesy and professionalism, consistently surpassing the expectations of both internal and external customers.
• Supports customers, stores, and restaurant staff by addressing questions, resolving complaints, and managing inquiries through inbound phone calls, voicemail, email, comment cards, U.S. mail, and other communication channels.
• Maintain comprehensive, precise, and prompt documentation of customer incidents and their resolutions within case records, emails, and related communications.
• Monitor customer cases and escalations involving management, other departments, and customers, and document resolutions in case records.
• Manages the LR (Love Rewards) loyalty program by supporting customers and store staff with general MLR program inquiries, status levels, and executing account maintenance as required.
• Other duties assigned as needed.

Experience and Qualifications

• HS Diploma or equivalent required
• Some College a plus
• 2-3 years Call Center and Customer Service Experience Preferred

Skills:

• Hard skills: Computer Skills, Microsoft Office and Access, Customer Service Software, Typing
• Soft Skills: Excellent written/verbal communication, customer focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask

Typical Physical Demands:

• Requires prolonged sitting, some bending and stooping.
• Occasional lifting up to 25 pounds.
• Manual dexterity sufficient to operate a computer keyboard and calculator.
• Requires normal range of hearing and vision.

We have a lot to offer. 
Love’s offers the following to full-time employees:

• Medical/Dental and Life Insurance Plans
• Vision Reimbursement
• 401(k) with Company Match
• Holiday Pay
• Paid Time Off
• Employee Assistance Program

*Most benefits are subject to an eligibility waiting period.

Careers are Possible at Love’s!
The contact center has grown 1400% in 6 years with 100% of our leadership roles currently filled from internal promotions.

• We provide a comprehensive 3 week introductory training program.
• We offer additional in-house training and shadowing
• We provide one-on-one coaching and feedback to help develop your skill set
• We provide leadership training opportunities

Who should consider applying? 
Someone who:• is comfortable conducting business over the phone and email
• is able to type detailed notes while talking
• is comfortable working in a rapidly changing environment
• is dependable and able to work on his/ her own
• has strong computer skills

Bottom line?
If you want to be a part of something awesome in an engaging environment, don’t miss this opportunity!

Our Culture: 

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

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