This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Digital Marketing Specialist based in the United States. We are seeking a creative and detail-oriented Digital Marketing Specialist to support client marketing initiatives in a dynamic, remote agency environment. In this role, you will manage social media accounts, create engaging visual content, oversee online reputation management, and help strengthen digital engagement across multiple client brands. You will work with platforms such as Facebook, Instagram, and X, using tools like Canva and Sprout Social to deliver consistent, high-quality marketing experiences. Collaborating closely with customer success teams, you will coordinate content calendars, respond to client requests, and monitor performance metrics to identify opportunities for improvement. Your understanding of SEO and paid search advertising will also help you communicate digital marketing trends and address client needs effectively. This opportunity is ideal for a proactive marketing professional who enjoys combining creativity, organization, and customer service to deliver measurable results. Accountabilities - Manage social media accounts across platforms such as Facebook, Instagram, and X, including content creation, scheduling, community management, and performance tracking. - Design visually appealing marketing materials and social media assets using Canva, ensuring that all content aligns with individual client brand guidelines and marketing objectives. - Develop and maintain social media content calendars, coordinate publishing schedules, and communicate changes to deadlines, priorities, or planned content. - Monitor and manage clients' online reputations by reviewing customer feedback and responding to online reviews professionally and consistently on their behalf.
- Oversee community engagement through tools such as Sprout Social, responding to inquiries, providing helpful information, and maintaining positive interactions with online audiences. - Collaborate with internal customer success teams to streamline workflows, coordinate client communications, and implement new customer success strategies. - Manage client requests, updates, and reported issues through CRM platforms and ticketing systems such as Zendesk, ensuring timely follow-up and effective resolution. - Analyze social media performance metrics and engagement trends to identify opportunities for improvement and potential factors affecting client satisfaction. - Maintain a working understanding of SEO and pay-per-click (PPC) advertising benchmarks, industry developments, and performance trends to support client communications and expectations. - Stay informed about social media trends, platform updates, content formats, and digital marketing best practices to improve campaign relevance and effectiveness. - Manage multiple client accounts and competing priorities while maintaining high standards of accuracy, responsiveness, brand consistency, and service quality. Requirements - Demonstrated passion for social media marketing, graphic design, digital communications, and creating engaging online experiences. - Experience managing multiple client accounts simultaneously, preferably in a high-volume digital marketing agency or client services environment. - Strong knowledge of major social media platforms, including Facebook, Instagram, and X, with an understanding of content creation, scheduling, audience engagement, and performance measurement. - Experience creating digital marketing and social media graphics using Canva, with the ability to adapt visual content to different brand identities and communication objectives. - Strong organizational and time-management skills, with the ability to manage content calendars, prioritize competing deadlines, and work independently in a remote environment.
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